FAQs

What are your hours?

Monday, Wednesday–Saturday: 9:30 AM – 8:00 PM

Sunday: 10:00 AM – 8:00 PM
Tuesday: Closed

Online booking is available 24/7.

Do you accept walk-ins?

Appointments are strongly recommended, as availability is limited. Call us at (646) 767-0115 or text (646) 963-3159 to inquire about same-day openings. Deposits are required for all appointments.

How far in advance should I book?

Appointments can be booked up to 45 days in advance. We encourage early booking to secure your preferred date and time, as availability fills quickly.

Will I receive an appointment reminder?

Yes. We send appointment reminders via text and email 48 hours before your appointment. Please confirm your appointment promptly.

Unconfirmed appointments may be canceled if we do not receive a response after a final notification via call or text.

Can I schedule a consultation?

Absolutely. Complimentary consultations are available by appointment. Call (646) 767-0115 or email us at hello@jamilahbeautystudio.com to schedule.

Can you accommodate sensitive scalps, allergies, or thinning hair?

Yes. Please notify us when booking to ensure personalized care.

Which stylist will I see? Can I request someone specific?

All our stylists are highly skilled professionals. If you prefer a specific stylist, please make your request when booking (subject to availability).

What’s your cancellation and rescheduling policy?

We require 48 hours’ notice for rescheduling. Appointments may be rescheduled once within 30 days of your original appointment. Deposits are strictly non-refundable. Cancellations within 48 hours, unconfirmed appointments, or no-shows result in deposit loss. No-shows also incur an additional $50 inconvenience fee.

What if I’m running late?

Please inform us immediately. Arriving 30 minutes or more late without notice will be considered a no-show, resulting in deposit forfeiture and an additional $50 fee.

Can I bring guests or children?

Due to limited waiting space and our commitment to providing a comfortable, relaxing experience, no extra guests or children are permitted unless receiving a service.

Do you provide hair for braiding services?

Yes, all braided styles include premium synthetic braiding hair.

Bohemian styles include a premium synthetic blend. Human hair upgrades are available at an additional charge.

Can I bring my own hair?

You're welcome to bring your own hair, although this does not change service pricing. Please inform us before your appointment.

Do you offer color blends or ombre styles?

Yes, color blends and ombre braids are available, but only for waist-length styles or longer. We do not offer mixed blends for mid-back styles. Please thoroughly review service descriptions when booking.

Can I change my selected style at my appointment?

Major style changes must be communicated at least 24 hours in advance. Last-minute changes may require rescheduling or additional charges.

What payment methods do you accept?

Cash is preferred. We also accept all major credit/debit cards (4% processing fee applies).

To facilitate a smoother checkout, please complete our card authorization form in advance for all debit/credit transactions.

Zelle, Cash App, and Apple Cash are not accepted.

Do you offer gift cards?

Yes. Gift cards are available for purchase in-salon or online.

Do you provide snacks or refreshments during services?

Complimentary snacks and beverages are provided during your appointment.

What if I'm not satisfied with my hair?

Your satisfaction is our priority. If you're unhappy with your service, contact us within 48 hours. Refunds are not available, but we’ll promptly address your concerns.

Salon Contact Information

Call: (646) 767-0115
Text: (646) 963-3159
Email: hello@jamilahbeautystudio.com
Address: 1400 Fifth Avenue, New York, NY 10026