FAQs

We highly recommend making an appointment in advance, but feel free to call on short notice, as we may have an opening or cancellation. A deposit will be necessary to hold your appointment.

Our booking system allows you to book 45 days in advance.It is recommended to try and book well in advance of the date you’d like to be serviced.

Yes. Your appointment will be confirmed 48 hours in advance via text message and email. Please respond to our confirmation text and/or email. If we do not receive a confirmation at least 24 hours prior to your appointment, your appointment will be canceled and deposit forfeited.

Yes. We love to meet our clients, find out what their hair goals are and how we can reach those goals together. We do this free of charge by appointment. Please call us at 646-963-3159 to schedule a consultation.

Yes, we’re able to service you but before booking please contact us and we will have to assess what style will be best suited.

All of the stylists at Jamilah Beauty Studio are experienced, trained to provide quality services  and extremely talented. Each of our stylists specialize in specific services, whichever stylist you're matched with will be skilled in providing the service you booked. If you have specific concerns please contact us and we will match you with a stylist that will suit your needs.

Yes you can request a specific stylist based on availability.

We suggest that you come at the time scheduled for your services. Upon arrival let the staff know of any special requests or questions that you might have and did not mention on your appointment booking form.

Although we know unforeseen circumstances may arise, please cancel your appointment 48 hours prior to your scheduled appointment. If your appointment is rescheduled 48 hours in advance, you can apply your deposit to a future appointment within 30 days of your original appointment date.  If you did not contact us regarding canceling your appointment it will be considered a no call/no show. No call no show appointments will be charged a $50 inconvenience fee.

Yes. The deposit you pay to reserve an appointment will be applied to your total cost of service.

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. If you are running behind schedule, please let us know at least 15 minutes BEFORE your scheduled arrival time so that we can inform your service provider to see if we’re able to accommodate. After 30 minutes without receiving a text/call, your appointment will be canceled.We will always do our best to accommodate you when it is possible.No call no show appointments will be charged $50 inconvenience fee.

At Jamilah Beauty Studio, we understand that sometimes small adjustments here and there may be needed to reach your hair goal. That’s why we’re always here to go above and beyond so that you’re loving the result of your hair. As a small business, we want to hear from you, and genuinely want to thank you for giving us the opportunity to make things right.

If ever you’re not fully loving your hair, don’t hesitate and don’t second guess- reach out to us directly. We kindly ask that you please reach out to us within 2 days of your original service so that we can do everything we can to have you feeling and looking like your very best self.

Starting May 1st, we will no longer be accepting Zelle, Cash App or Apple Cash.

Our preferred payment method is CASH. We also accept all major credit cards but a processing fee of 4% applies.

When it comes to your hair, our intensively trained stylists never rush and never compromise the integrity of your hair. Although we tend to think of our stylist as hair magicians, creating modern styles typically takes multiple hours. Please keep in mind that our estimated timing typically reflects the amount of time that your stylist will need in order to achieve your desired look. Styles might take more time then what is listed due to many different factors. If you’re concerned about timing or would like to learn more, don’t hesitate to contact our team.

We’re glad you asked! While many of our guests are deeply respectful of our time, it is unfortunate that there are some who do not respect the appointment process. At Jamilah Beauty Studio we are deeply fortunate to serve many guests, some of which wait several weeks for an appointment. We kindly ask for your up-to-date credit card information to ensure your scheduled booking, and in order to protect the valuable time of our team. For more information, please refer to our cancellation policy.

*Credit Card Security – Our booking system encrypts all customer credit card data stored.

While we try our absolute best to start each appointment at the scheduled time, sometimes things out of our control can affect the start time of appointments. If a stylist is running late we will reach out to you as soon as possible to respect your time.